I understand and agree that gift certificates are non-refundable. Gift certificates cannot be redeemed for cash, only for the specified services. They do not expire, and they can be transferred to someone else. If for any reason Dr. Jo determines that the service requested is not a good fit for that client, Dr. Jo will offer the client other options that might be more suitable for their needs.
If you purchased a package that includes a paperback book, books can either be shipped to you or picked up in Austin. Please make sure the address you provide is correct--otherwise I won't be able to get the book to you!